Returns and cancellations

We are sure that you will love all our clothing products and would not wish to return them, but in the event you do want to return them for any reason please contact Sales@marshmellowonline.co.za for assistance.

You may return the items for a...

Description

We are sure that you will love all our clothing products and would not wish to return them, but in the event you do want to return them for any reason please contact Sales@marshmellowonline.co.za for assistance.

You may return the items for a full refund within 15 days from the date of delivery, we will arrange for collection of the items from you returned and after inspection you will be refunded within 15 working days from date of receipt of the items.

In the event that any items are found to be defective please notify us as soon as you become aware of the defect and we will arrange for collection and refund/ replacement thereof.  Clothing items is a textile and wear and tear does not constitute as a defect.  Defects should be reported within 14 days from date of purchase and delivery.

All our items are imported or manufactured locally and obtained from suppliers, Marshmellow Online (Pty) Ltd cannot be held responsible for any losses on items which have not been reported within the above timeframe and any refunds on returned  items regarding possible defects after 14 days cannot be guaranteed.

Non returnable items include:

Swimwear and underwear due to hygiene reasons and for the safety of our clients, these items may not be retuned.